1. Information we collect
Contact us: You do not need to provide us with any information to browse our website. If you contact us through the website (for example, to request information or make suggestions) or when you request technical support for assistance with the website or with the Fonative service or portal, we collect personal information, which is information that identifies you as an individual or relates to you as an identifiable individual. This includes your email address, your first name, your last name, the reason for contacting us, and any information provided by you. Please note that information you provide to us through an inquiry or any feedback, suggestions etc., without the parts that identify you, will be treated as non-confidential and non-proprietary and we may use it and share it with third parties.
Use our Portal: If you use the portal to access and manage your Fonative account, we will collect your username, account number, and/or password.
What are cookies?
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use first-party cookies, which are cookies that we place on your device ourselves, and third-party cookies, which are cookies that we allow third parties to place on your device.
When you use and access our website, we place or allow our third-party analytics provider, Google Analytics, to place a number of cookie files in your web browser. We use both session and persistent cookies on the service and we use the following types of cookies. To learn how you can control information collected about you using cookies and other technologies, go here.
2. How we use your information
We use the information we collect about you to:
3. How we share your information
We share your information with certain third parties, including our service providers that facilitate the provision of our service, and as necessary to efficiently run our business and to comply with our legal and other obligations.
With Your Consent. Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose.
4. How we store and protect your information
We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. For example, all communications on the website or portal are done using HTTPS communications protocol. Also, we have implemented various policies including, encryption, access, and authentication to guard against unauthorized access to personal data in our systems.
Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you.
We retain your information for as long as necessary to serve the purpose for which it was provided, and as necessary for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights, fulfill our contractual obligations or for certain business requirements. Our retention of information in your user account is governed by our agreement with our clients.
5. Your choices with respect to your information
Access or update information: If you need to access, update, or delete personal information that we may have, you can do so by logging into your account or sending an email to [email protected].
Delete your account. We manage your account pursuant to our relationship with our client, your employer. If you wish to delete your account please contact your employer.
Promotional emails. You can opt out of receiving promotional e-mails from us by clicking the “unsubscribe” link provided in each e-mail or by contacting us at [email protected]. We will continue to send you notifications in connection with your Fonative account.
Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.
Cookies. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the website may not function properly if the ability to accept cookies is disabled. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. If you choose to opt out, we will place an "opt-out cookie" on your computer. The "opt-out cookie" is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work ("essential cookies"). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.
6. Do Not Track Disclosure
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. For further details, visit https://www.eff.org/issues/do-not-track.
7. Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the privacy notice of every site you visit.
We have no control over, and assume no responsibility for the content, privacy notices or practices of any third-party sites or services.
8. Children's privacy
This website and our services are not intended for individuals under the age of eighteen (18) years. Accordingly, we do not knowingly collect or share information from children.
Fonative®, Compliant Communications® and Kaliope® are registered trademarks of Fonative, Inc. in the United States and/or other countries. RegReady™, Secure Agent Communicator™, and VoiceGlue™ are trademarks of Fonative, Inc.
Fonative Early Media Analysis and Answering Machine Detection are patented capabilities of Fonative, Inc. EMAD™ is a trademark of Fonative, Inc.
10. Contact us
If you have any questions about this privacy notice, the website or the portal, please contact us at:
Information Security Officer
110 Canal Street, 3rd Floor, Lowell, MA 01852 USA
11. Changes to our Privacy Notice
We may change this Privacy Notice from time to time. We will post the changes to this page, and will indicate the date they go into effect. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights we will notify you of the changes by posting a prominent notice on our website or using other methods that we select, such as sending you an email.