1. Information we collect

Contact us: You do not need to provide us with any information to browse our website. If you contact us through the website (for example, to request information or make suggestions) or when you request technical support for assistance with the website or with the Fonative service or portal, we collect personal information, which is information that identifies you as an individual or relates to you as an identifiable individual. This includes your email address, your first name, your last name, the reason for contacting us, and any information provided by you. Please note that information you provide to us through an inquiry or any feedback, suggestions etc., without the parts that identify you, will be treated as non-confidential and non-proprietary and we may use it and share it with third parties.

Use our Portal:  If you use the portal to access and manage your Fonative account, we will collect your username, account number, and/or password.

When you use our website, we use cookies and other technologies to collect certain information automatically about:

• Usage Information: which of the pages on our website you access, the frequency of access, how much time you spend on each page, what you click on while on our website, when you accessed the website.
• Location Information: information about your estimated location as may be determined from the IP Address.
• Device Information: information about the device you are using, such as hardware model, operating system, application version number, browser, and IP addresses.

What are cookies?

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use first-party cookies, which are cookies that we place on your device ourselves, and third-party cookies, which are cookies that we allow third parties to place on your device.

How we use cookies?

When you use and access our website, we place or allow our third-party analytics provider, Google Analytics, to place a number of cookie files in your web browser. We use both session and persistent cookies on the service and we use the following types of cookies. To learn how you can control information collected about you using cookies and other technologies, go here.  

• Essential cookies. We use essential cookies to authenticate users and prevent fraudulent use of user accounts.
• Preferences cookies. If you chose this option while using our website, we will use preferences cookies to allow you to save your username or password to log into the portal.
• Analytics cookies. We allow Google Analytics to place cookies to track how the website is used so that we can make improvements. Google Analytics may also set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics may also receive information about you from apps you have downloaded, that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Go here to learn about how to control information used by Google Analytics.

2. How we use your information

We use the information we collect about you to:

• Provide the Service: administer your account and the Fonative service;
• Answer your queries: contact you or respond to an inquiry from you in connection with your use of the website, service or the portal.
• Communicate with you: communicate with you about the website, or your account, to send you account updates or other communications regarding your account (for example: or example sending you a link to refresh your password); inform you of any changes to our website or portal, and to provide you support or other services you request.
• Tell you about our new products: send you notifications about new features or information available on our services or that we feel might be of interest to you. See Section 5 below to learn how you can opt out of receiving these communications at any time.
• Maintain the website or service: help diagnose problems on the website or portal, enhance its security, administer it, prevent or detect fraud.
• Improve and conduct benchmarking: optimize our website and portal to our users' preferences. We also aggregate personal information for the purpose of research and benchmarking. For example, gauge the number of support tickets opened by clients.
• Defend our rights and those of others, to efficiently maintain our business and to comply with the law: as described in Section 3 below.

3. How we share your information

We share your information with certain third parties, including our service providers that facilitate the provision of our service, and as necessary to efficiently run our business and to comply with our legal and other obligations.

• Service Providers. We share information with service providers that help us operate the website and administer the portal.
  • We use Atlassian to facilitate our provision of technical support. A link to the Atlassian privacy notice is here.
  • We use Squarespace as a provider of hosting services for our website. A link to the Squarespace privacy notice is here.
  • We use Google Analytics to conduct data analytics on usage of our services. A link to the Google privacy notice is here.
• Corporate Family. We share information within our corporate family, such as with subsidiaries, joint ventures, or affiliates, in order to efficiently carry out our business and to the extent permitted by law.
• Corporate Structure. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we would share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We would share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings.
• To Prevent Harm. We will share information if we believe it is necessary to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
• Legal Purposes. We will share information where we are legally required to do so, such as in response to court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights, as required to enforce our terms of service or other contracts; to defend against legal claims or demands; or to comply with the requirements of any applicable law.

With Your Consent. Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose.

4. How we store and protect your information

We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. For example, all communications on the website or portal are done using HTTPS communications protocol. Also, we have implemented various policies including, encryption, access, and authentication to guard against unauthorized access to personal data in our systems.

Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you.

We retain your information for as long as necessary to serve the purpose for which it was provided, and as necessary for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights, fulfill our contractual obligations or for certain business requirements. Our retention of information in your user account is governed by our agreement with our clients.

5. Your choices with respect to your information

Access or update information: If you need to access, update, or delete personal information that we may have, you can do so by logging into your account or sending an email to [email protected].

Delete your account. We manage your account pursuant to our relationship with our client, your employer. If you wish to delete your account please contact your employer.

Promotional emails. You can opt out of receiving promotional e-mails from us by clicking the “unsubscribe” link provided in each e-mail or by contacting us at [email protected].  We will continue to send you notifications in connection with your Fonative account.  

Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.

Cookies. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the website may not function properly if the ability to accept cookies is disabled. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. If you choose to opt out, we will place an "opt-out cookie" on your computer. The "opt-out cookie" is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work ("essential cookies"). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.

6. Do Not Track Disclosure

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. For further details, visit https://www.eff.org/issues/do-not-track.

7. Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the privacy notice of every site you visit.

We have no control over, and assume no responsibility for the content, privacy notices or practices of any third-party sites or services.

8. Children's privacy

This website and our services are not intended for individuals under the age of eighteen (18) years. Accordingly, we do not knowingly collect or share information from children.

9. Trademarks

Fonative^®, Compliant Communications^®, Kaliope^® and RegReady^® are registered trademarks of Fonative, Inc. in the United States and/or other countries. Secure Agent Communicator™ and VoiceGlue™ are trademarks of Fonative, Inc.

Fonative Early Media Analysis and Answering Machine Detection are patented capabilities of Fonative, Inc. EMAD™ is a trademark of Fonative, Inc.

10. Contact us

If you have any questions about this privacy notice, the website or the portal, please contact us at:

Fonative, Inc.

Information Security Officer

[email protected]

110 Canal Street, 3rd Floor, Lowell, MA 01852 USA

Tel: 978.369.1334

11. Changes to our Privacy Notice

We may change this Privacy Notice from time to time. We will post the changes to this page, and will indicate the date they go into effect. We encourage you to review our Privacy Notice to stay informed.  If we make changes that materially affect your privacy rights we will notify you of the changes by posting a prominent notice on our website or using other methods that we select, such as sending you an email.

This Privacy Policy was last modified on July 20, 2020.