Fonative, Inc., a provider of secure, scalable enterprise-grade CPaaS solutions, announced it was awarded U.S. Patent No. 10,014,006 titled Method of Determining Whether a Phone Call is Answered by a Human or by an Automated Device.
Fonative helps businesses connect with customers through voice and text. With Fonative's Communications Platform as a Service (CPaaS), application providers integrate calls and messaging into their solutions without the need to maintain servers, infrastructure, network, and telecommunications carriers.
This latest patent covers a novel, new approach to combining Fonative’s existing heuristic-based answering machine detection with sophisticated pattern recognition to detect known voicemail prompts and standard answering machines.
“We're excited to bring our audio signal analysis technology forward and apply it to new areas; in this case, the domain of answering machine detection,” said Steve Smith, CEO of Fonative. “With the ability to detect known answering machine and voicemail messages, we can further improve accuracy and reduce false detection for our customers."
Fonative received two prior patent awards for its audio signal analysis technology in 2015 and 2017, respectively.