Ampersand, Inc., an industry veteran in providing innovative enterprise-scale telecommunications solutions, has changed its name to Fonative, Inc. The new name reflects the company’s strengthened focus on linking enterprises with customers via the cloud through voice and text, as it continues its successful run of 25+ years in business.
A telephony solution provider that nurtures its expertise through technology innovation and superb customer care, Fonative helped to pioneer the migration to VoIP for large-scale enterprise applications, launching the first extensive enterprise VoIP platform in North America.
Powering more than 60 U.S. call centers representing 5,000 agents and over 20 million minutes of calls per month, Fonative’s patented technology is trusted in highly regulated industries that include Accounts Receivable Management and Healthcare Revenue Cycle Management.
Key customer Ontario Systems weighed in on Fonative’s endurance in a market that is witnessing a proliferation of disruptive technologies and accelerated growth. “The Fonative CPaaS API is a trusted component of the enhanced capabilities we deliver through our contact management solutions,” noted Jason Harrington, President of Ontario Systems. “We appreciate our long-term partnership with the Fonative team; they know VoIP and are proven innovators in outbound communications.”
“The enterprise contact center continues to be the focal point where consumers interact with brands,” said Stephen Smith, Fonative’s CEO. “The top companies in the world recognize this and are fueling innovation. It’s an exciting time to be in this industry.”