Ampersand, a provider of VoIP telephony platforms and sophisticated call analytics to enterprise call centers, announced its cloud-based solution is now live with Ontario Systems’ core enterprise product, Contact Savvy®. Ontario Systems uses Kaliope Cloud® as the core engine for the contact management platform it takes to market, and has created deep platform integration and additional features to serve their target markets.
Kaliope Cloud offers a cost-efficient solution for end customers to completely outsource their telephony needs. The REST API provides full control over inbound and outbound calls, conferencing of call legs, call recording, media control, and VXML scripting. Ampersand manages and ensures highly-available performance across carriers, networks, and servers. Ontario Systems is a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) software and services provider. Initial implementation at the company’s customer sites represents over 100 call center agents placing 100k to 150k calls daily through Kaliope Cloud.
“Contact Savvy 2.0 encompasses the most powerful collection of telephony solutions available in our industry today,” said Rip Harris, Product Management Director at Ontario Systems. “Ampersand’s proven VoIP expertise has been a key component of our value chain, and with Kaliope Cloud they’ve raised the bar even higher. Running Contact Savvy on Ampersand’s world- class telephony service allows us to focus on our core applications and our customers’ success.”
“Kaliope Cloud provides a highly secure and reliable platform that scales to serve our customers’ needs,” said Stephen Smith, CEO of Ampersand. “Ontario Systems is a trusted industry leader and long-time customer, and after extensive Alpha and Beta testing we’re very pleased to be live with Contact Savvy 2.0.”